Contact

Q: How do I cancel my subscription or delete my account?

A: Go to https://nanobanana2.co/billing to manage cancellation or account deletion.

Q: Why did generation fail?

A: Common reasons: overly long or complex prompts, sensitive/inappropriate content, or service limits.

Q: Will failed generation consume credits?

A: No. Credits are deducted only when generation succeeds.

Q: Why does the web client crash or become unusable?

A: This can be caused by your browser's built-in translation feature. Please disable it and try again.

Q: Need a refund?

A: Please see our Refund Policy page. For refund requests, email us at support@nanobanana2.co with your order details (we respond within 24 hours).

Q: How do I report a bug or product issue?

A: If you encounter any bugs or issues, please email us at support@nanobanana2.co with a description of the problem. We'll investigate and resolve it as soon as possible.